Training Institute

Massachusetts Casino Career 

Jobs & Hiring


How many jobs will the casinos create?
Employment across the commonwealth could easily exceed 10,000 making it the largest job gain in the shortest time from a new business in Massachusetts history.

How many casinos will there be?
There could be as many as four or five casinos in Massachusetts:  
1.) The Mass. Gaming Commission (the commission) has awarded a category 1, resort casino license in Region A (Eastern Mass.) to Wynn Resorts for a location in Everett.
2.) Another category 1, resort casino license was awarded in Region B (Western Mass.) to MGM Springfield.
3.) A third category 1, resort casino license could be awarded in Region C (South Eastern Mass.).
4.) An Indian tribal casino in Taunton might be authorized under federal law.
5.) The commission has also granted a category 2, slots-only, “racino” license to Penn National Gaming for Plainridge Park in Plainville.

How many jobs will there be at each casino?
In their applications for a category 1 license, Wynn Resorts said it would employee 3,287 full time employees; and MGM Springfield said it would employ approximately 3,254.  In its application for a Category 2 license, Plainridge Park said it would employ over 500.

     In terms of the economic impact of indirect jobs (including not only casino employees, but also the employees of suppliers and vendors) – Wynn expects to produce approximately 5,100 permanent jobs; and MGM estimates it will generate between 4,720 and 5,440 permanent jobs in the Commonwealth.

     No matter how you count, there are going to be a lot of jobs that will have to be filled in a short period of time.


What about construction jobs?

In addition to the permanent jobs mentioned above, each casino project will generate significant jobs in the construction phase.  For its $1.3 Billion project, MGM estimates it will generate 4,640 construction jobs.   Wynn anticipates approximately 5,000 direct construction jobs for its $1.5 Billion project.  At $225 Million, Plainridge is a smaller project, but Penn National still expects to employ approximately 1,000 construction related workers.


When will the casino open?

Plainridge is already open.  MGM Springfield plans on opening in the Fall of 2018.  Wynn plans on opening in Everett in 2019.


When will the casino start hiring?

Casino operators could start the recruiting process as early as two years before opening. Training can begin at any time.  Job offers will likely be made to already-prepared candidates 3 to 4 months before opening.


What is the projected payroll including benefits that the resort casino will spend each year?

It is estimated that each year the payroll expenditure of a resort casino inclusive of benefits will be between $120 Million and $170 Million.


How many people are anticipated to be required to apply to fill the resort casino jobs?

It is estimated that 10,000 to 15,000 or more people could apply to fill the jobs at each resort casino. 


What types of jobs will be available?

In addition to the table game jobs like black jack dealer, pit boss, croupier, and poker dealer needed in a category 1, resort casino – there are slot attendants and technicians and numerous supervisory and management jobs.  There are jobs in surveillance and security, and numerous accounting jobs from cashier to comptroller.  The hotel will require a full staff including housekeepers, valets, bell hops, desk clerks, spa attendants, a health club manager, pool supervisor and many more.  Food and beverage operations will employ even more as preparers, cooks, chefs, servers, bus persons, stockers, bartenders, and banquet managers.  Retail stores will need sales clerks and managers.  A facilities department will have to keep the whole operation running with a janitorial staff, plumbers, carpenters, painters, electricians, and HVAC techs.  There will be an entire marketing department and a whole administrative staff. A list of jobs with educational levels can be found on the MCCTI website.  For a more complete list of jobs in resort casinos, click here


Are part-time positions available?

Resort casino operators suggest that 15% to 20% of the jobs may be part-time positions.


How do I apply for a job with a casino? 

Casinos will advertise; will host local career awareness and hiring events; and will have career and employment information posted on their website. In addition, the local OneStop and Career Centers will be able to provide information in the future. Additional information on employment resources will be provided on the MCCTI website as it becomes available.


Can I apply for more than one job at the same casino?

Most likely yes, but that will be up to the policy of each casino.   Some casinos might ask on the application for you to indicate preferences in order of priority.  Contact the casino operator for more specific information.


I don't see the position I want to apply for. Why not?

Different casinos may use different job titles for the same position.  For example, a “Maid” in one casino might be a "Guest Room Attendant" in another.   Of course, the position might already be filled or not yet posted, so check back often.


Can the casino give hiring preference to people from any one or group of towns?

Yes. Typically, the host agreement negotiated between the community and the casino operator gives hiring preference to local residents. 


Will I be considered for employment if I live out of the state of Massachusetts?

Yes, but realistically the casino operators will most likely be obligated by Community Host Agreements to give hiring preference to local residents.  Note that one of the clearly stated purposes of the Massachusetts gaming law is to “provide permanent employment opportunities to residents of the commonwealth”.


Can I apply if I currently reside out of the state? Outside of the USA?

You can apply for a job, but remember that the casino operators are required to provide employment for residents of Massachusetts.


Will the casino be required to consider diversity in hiring?

Each casino operator shall be required to abide by an affirmative action program of equal opportunity to all employees.


How old do I need to be to work in a casino?

To be in the gaming area of the casino, one must be 21.  However, licensed employees who are 18 or over can work in the gaming area in the role they are licensed for. 


Will non-English speaking candidates be considered?

Most of the jobs in a casino require employees to read, speak and understand some English. A conversational and/or fluent knowledge of other languages is a plus, but is not required.  ESOL training will be offered.


Is casino experience necessary to be considered for employment at the casino?

No.  While employers might prefer it, prior experience is not required for the majority of positions; and training opportunities will be available.


Will special training or license be required for any of the casino jobs?

All employees of a casino have to be licensed or registered.  The commission will establish regulations that require all employees to be properly trained in their respective professions.  In addition, approved training programs may be required or preferred by the casino for specific jobs. A list of jobs and educational attainment, and training programs can be found on the MCCTI website.


Do I have to have a work license or registration permit to be employed in a casino?

Yes.  All employees of a gaming establishment have to be licensed or registered. The gaming establishment includes the gaming area and other related, nongaming structures such as hotels, restaurants and other amenities.


Do I have to have a job offer before applying for a license or registration with the Mass. Gaming Commission? 

Yes.  


What are the minimum requirements needed to obtain a license or registration?

At a minimum, applicants for a license should be properly trained in their professions and be able to demonstrate that they have the financial responsibility, character, reputation, integrity and general fitness to act honestly, fairly, soundly and efficiently. One of the major concerns of the commission is to insure the integrity of gaming in Massachusetts.


Is a background check required to be employed in a casino in Massachusetts?

Yes.  A background check, including a criminal records check, is a required as part of the license or registration process.  However, previous to this step, casino operators will most likely have done their own criminal records check before making an offer to hire.  For more information, go to License & Registration.


I have a felony on my record. Will this prevent me from working in a casino?

Most likely.  Anyone convicted of a felony or other specific crimes involving embezzlement, theft, fraud or perjury is automatically disqualified from getting a license or registration to work in a casino.   If the conviction took place ten or more years ago, an exception might be made under certain circumstances.  See the section entitled “License & Registration” for more details.


Is a drug test required to get hired?

Drug testing is a condition for employment on the part of most casino operators.


If I have bad credit or a previous bankruptcy, will I be denied employment in a casino?

Possibly, part of the licensing or registration process is to assess the financial stability, integrity and background of the applicant.  Other factors are considered as well. See the section entitled “License & Registration” for more details. Casino operators may also do credit checks on their own as part of the hiring process.