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Massachusetts Casino Career Training Institute
c/o Holyoke Community College, Kittredge Center, 303 Homestead Ave.,
Holyoke MA 01040
Course Descriptions
Level-1 Classes
Take one of these first. Level-1 classes contain all the essential requirements.
Blackjack-1
A Level-1 class includes Introduction to Massachusetts Gaming for Licensees. Prepares students to be proficient blackjack dealers. Covers chip-handling; shuffling; wagering; payoffs; card dealing; table layout, opening, and closing; security; guest service, etc. The first component of the course will concentrate on correct chip-handling techniques, identifying the value of each color chip, learning to read the total value of a bet, and proper pit procedures. Then, the course will teach the fundamentals of dealing Blackjack. Emphasis will be placed on card totaling, chip cutting and handling, card shuffling, and card placement. Special attention will be given to game and accounting procedures, accuracy and speed. Intro. to Mass. Gaming for Licensees covers: Mass. gaming legislation and regulations; job readiness; employee obligations; industry standards, practices, and procedures; customer service relations; guest service excellence and expectations; problem gaming; and CPR. Prerequisites: Positive attitude, basic math skills, ability to pass a CORI background check and meet other licensing requirements, a signed student contract. Number of Training Hours: 130 Price: $399
Roulette-1
A Level-1 class includes Introduction to Massachusetts Gaming for Licensees. Prepares students to be proficient Croupiers. Covers table layout, chip handling, wagers, payouts, spinning the wheel and ball, dealer duties, rules, procedures, game protection, etc. Emphasis will be placed on accurate and quick mental multiplication, chip handling, memorization of table layout, and accuracy in clearing the table. Intro. to Mass. Gaming for Licensees covers: Mass. gaming legislation and regulations; job readiness; employee obligations; industry standards, practices, and procedures; customer service relations; guest service excellence and expectations; problem gaming; and CPR. Prerequisites: Positive attitude, basic math skills, ability to pass a CORI background check and meet other licensing requirements, a signed student contract. Number of Training Hours: 150 Price: $399
Craps-1
A Level-1 class includes Introduction to Massachusetts Gaming for Licensees. Prepares students to be proficient members of a craps crew. Covers the roles, rules, and procedures of the game; chip-handling; wagering and payoffs; security; guest service, etc Covers the fundamentals of dealing Craps. Emphasis will be placed on the knowledge of the procedures on a variety of bets, accurate and quick mental multiplication, and chip handling. Special attention will be given to game and accounting procedures, accuracy and speed. Intro. to Mass. Gaming for Licensees covers: Mass. gaming legislation and regulations; job readiness; employee obligations; industry standards, practices, and procedures; customer service relations; guest service excellence and expectations; problem gaming; and CPR. Prerequisites: Positive attitude, basic math skills, ability to pass a CORI background check and meet other licensing requirements, Number of Training Hours: 200 Price: $599
Poker-1
A Level-1 class includes Introduction to Massachusetts Gaming for Licensees. Prepares students to be accurate, efficient, professional poker dealers. Covers mechanical skills, techniques, rules, common procedures and policies, customer interaction, best behaviors, etc. Covers the essentials of dealing Poker and preparing for a career as a Poker dealer. You’ll train and practice dealing Poker from the hand including the fundamentals of rake/antes/blind bets, game rules and regulations, dealer’s responsibilities, and game security. Because poker dealers at MGM do not deal other table games, successful completion of just this class qualifies one for an audition as a poker dealer. Intro. to Mass. Gaming for Licensees covers: Mass. gaming legislation and regulations; job readiness; employee obligations; industry standards, practices, and procedures; customer service relations; guest service excellence and expectations; problem gaming; and CPR. Prerequisites: Positive attitude, basic math skills, ability to pass a CORI background check and meet other licensing requirements, a signed student contract. Number of Training Hours: 200 Price: $459
Level-2 Classes
After completing a Level-1 class, take a different game. Choose one or more of these. For example, after Blackjack-1 take Carnival Games-2. But, don’t take Blackjack-2 after Blackjack-1.
Carnival Games-2
This Level-2 class prepares students to deal various derivatives of 3 and 4-card poker such as Texas Hold ‘Em and Let-It-Ride. Also called “Novelty Games”, these can account for 40% of the activity on the gaming floor. This course covers the layout, possible bets, progressive and bonus options, dealing, the pay/take process, dead games, game protection, guest service, etc.
For those who already have training in other games, this course accommodates the experience, knowledge and skills acquired in previous game training. Prerequisite: Successful completion of a Level-1 class. Number of Training Hours: 80. Price: $199
Mini Baccarat/PGP-2
A Level-2 class prepares students to be proficient dealers of Mini Baccarat and Pai Gow Poker. Covers the rules and procedures for both games including dealing, shuffling, wagers, payoffs, progressive combinations for Baccarat, commissions in Pai Gow Poker, etc. For those who already have training in other games, this course accommodates the experience, knowledge, and skills acquired in previous game training. Emphasis will be placed on commissions and percentages, the ability to calculate them immediately, customer relations, and security. Prerequisite: Successful completion of a Level-1 class.
Number of Training Hours: 80 Price: $199
Blackjack-2
A Level-2 class for those who already have training in other games, this course accommodates the experience, knowledge, and skills acquired in previous game training. Prepares students to be proficient blackjack dealers. Covers chip-handling; shuffling; wagering; payoffs; card dealing; table layout, opening, and closing; security; guest service, etc. The first component of the course will concentrate on correct chip-handling techniques, identifying the value of each color chip, learning to read the total value of a bet, and proper pit procedures. Then, the course will teach the fundamentals of dealing Blackjack. Emphasis will be placed on card totaling, chip cutting and handling, card shuffling, and card placement. Special attention will be given to game and accounting procedures, accuracy and speed. Prerequisite: Successful completion of a Level-1 class.
Number of Training Hours: 130 Price: $249
Roulette-2
A Level-2 class for those who already have training in other games, this course accommodates the experience, knowledge, and skills acquired in previous game training. Prepares students to be proficient Croupiers. Covers table layout, chip handling, wagers, payouts, spinning the wheel and ball, dealer duties, rules, procedures, game protection, etc. Emphasis will be placed on accurate and quick mental multiplication, chip handling, memorization of table layout, and accuracy in clearing the table. Prerequisite: Successful completion of a Level-1 class. Number of Training Hours: 150 Price: $269
Craps-2
A Level-2 class for those who already have training in other games, this course accommodates the experience, knowledge, and skills acquired in previous game training. Prepares students to be proficient members of a craps crew. Covers the roles, rules, and procedures of the game; chip-handling; wagering and payoffs; security; guest service, etc. Covers the fundamentals of dealing Craps. Emphasis will be placed on the knowledge of the procedures on a variety of bets, accurate and quick mental multiplication, and chip handling. Special attention will be given to game and accounting procedures, accuracy and speed. Prerequisite: Successful completion of a Level-1 class.. Number of Training Hours: 200 Price: $399