Educational Level
Workforce Training
Workforce Training
Workforce Training
Workforce Training
Workforce Training
HS/HSE/GED
HS/HSE/GED
HS/HSE/GED
Workforce Training
Workforce Training
College

Workforce Training
Workforce Training
Workforce Training
College

Educational Level

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

Workforce Training

College

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

College

Workforce Training

HS/HSE/GED

College

Workforce Training

HS/HSE/GED

Workforce Training

HS/HSE/GED

College

Workforce Training

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

Workforce Training

College

College

Workforce Training

College

College

Workforce Training

HS/HSE/GED

Workforce Training

College


Educational Level

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

Workforce Training

College

College

College

HS/HSE/GED

HS/HSE/GED

Workforce Training

College

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

HS/HSE/GED

Workforce Training

HS/HSE/GED

Workforce Training

Workforce Training

College

College


Educational Level

HS/HSE/GED

Workforce Training

Workforce Training

HS/HSE/GED

Workforce Training

Workforce Training

HS/HSE/GED

HS/HSE/GED

Workforce Training

College

College

College

College

College


Educational Level

HS/HSE/GED

Workforce Training

College

College

College

College

College

College

College

College

College

HS/HSE/GED

College

College

Workforce Training

College

College

College


Educational Level

College

College

College

College

College

College

College

College

Slot Casino Operations Department

•  Slot Service Attendants

•  Slot Technical Repair/Maintenance

•  Slot Supervisory

•  Slot Shift Manager

•  Executive Director Slot Operations

•  Casino Cashiering

•  Cashiering Supervisors

•  Casino Cashiering Shift Manager

•  Count Room Clerk

•  Count Room Supervisory

•  Director Casino Accounting

•  Surveillance

•  Surveillance Supervisor

•  Surveillance Shift Manager

•  Surveillance Director


Hotel Operations

•  Housekeeper

•  Housekeeping Supervisor

•  Public Area Keeper

•  Public Areas Supervisor

•  Housekeeping/Public Areas Shift Manager

•  Director Housekeeping/Public Areas

•  Director Hotel Operations

•  Front Desk

•  Front Desk Supervisor

•  Bell Service

•  Valet Attendant

•  Valet Cashier

•  Valet Supervisor

•  PBX Operator

•  PBX Supervisor

•  Message Therapist

•  Spa Attendant

•  Spa Supervisor

•  Spa Manager

•  Health Club Attendant

•  Health Club Supervisor

•  Life Guard

•  Pool Supervisor

•  Grounds Keeper

•  General Maintenance

•  Painter

•  Electrician

•  Carpenter

•  Plumber

•  HVAC

•  Facilities Supervisor

•  Facilities Shift Manager

•  Executive Director Facilities

•  Security

•  Security Supervisor

•  Security Shift Manager

•  Convention Services

•  Retail Worker

•  Retail Supervisor

•  Retail Manager Food & Beverage Operations


Food & Beverage Operations 

•  Bar Porter

•  Beverage Server

•  Bartender

•  Backer/Stocker

•  Bus Person

•  Food Server

•  Greeter

•  F&B Supervisor

•  F&B Shift Manager

•  Director Beverage

•  Executive Director Food and Beverage

•  Banquet Server

•  Banquet Beverage

•  Banquet Manager

•  Director Catering/Convention Services

•  Room Service Attendant

•  Room Service Order Taker

•  Room Service Food Server

•  Cafeteria Worker

•  Uniforms Attendant

•  Room Service Supervisor

•  Butler

•  Director Room Service

•  Cook

•  Sous Chef

•  Beverage Steward

•  Steward Supervisor

•  Executive Chef  


Marketing Department

•  Box Office Clerk

•  Box Office Supervisor

•  Stage Manager

•  Promotions Booth

•  Promotions Supervisor

•  Telemarketing/Reservation Representative

•  Bus Greeter

•  Player Host

•  Player Development Exec

•  Executive Director PlayerDevelopment

•  Director Advertising

•  Director Public Relations

•  Director Database Marketing

•  Director Marketing Operations 


Accounting Department

•  Hotel/F&B Cashier

•  Accounting Clerk

•  Accountant

•  Casino Accounting

•  Controller

•  Casino Controller

•  Director Financial Analysis

•  Director Financial Reporting

•  Director Hotel Accounting

•  Purchasing Agent

•  Purchasing Manager

•  Warehouse Attendant

•  Warehouse Supervisor

•  IT Technician and Programmer

•  Computer Operator

•  Director IT

•  Internal Auditor

•  Executive Director Internal Audit


Casino Administration Department

•  Human Resources Supervisor/Professional

•  Executive Director Human Resources

•  Director Employee Relations

•  Director Personnel

•  Human Resources Administrator

•  Executive Director

•  Administrative Professional

•  Vice President

Projected Slot Casino Employment Opportunities
Occupations and Estimated Minimum Educational Attainment Levels Needed

Information provided below is based on information from casino developers and additional trade and government resources. Each individual employer will establish education and training requirements in keeping with the regulations to be set by the Mass. Gaming Commission.  Depending on the casino developer’s plans, hiring needs shown below may be for the region’s overall hospitality industry, rather than just for the casino.
     Although this list is not a definitive list for any single casino, it should give you an idea of the range of jobs available in a casino and hotels in the region and the education that will likely be required.
​     “HS/HSE/GED” means having a High School diploma (HS), High School Equivalency (HSE), or General Educational Development (GED) credential.
     “Workforce Training” means a HS/HSE/GED as well as having related employment experience; having earned a vocational or industry-specific credential; or having attended some college and received credits, but not  a degree.