Skills & Training
Will job opportunities be available if I have a high school education or equivalent?
Yes, many good-paying jobs will require a minimum of a high school diploma or HSE/GED credential; however, job opportunities with advanced skills requirements will require more formal education and experience. It is projected that 60% to 70% of the jobs will require a maximum of a high school or HSE/GED level of education. A list of jobs and educational attainment can be found on the MCCTI website under the heading “Careers”. To see the list, click here.
What skill levels will be required to work in a casino?
A list of jobs and educational attainment can be found on the MCCTI website. It is projected:
• Entry Level 45-50% of jobs. For example: Front and Back of House, Convention Services, Retail, Marketing, Hotel.
• Semi-skilled Non-Gaming: 7-12% of jobs. For example: Operations Supervisors, Entertainment, Accounting, Human Resources, Executive Administrative Staff
• Semi-skilled Gaming 10-15% of jobs. For example: Slots, Security, Cashiering, Internal Audit.
• Highly-skilled Gaming 5-10% of jobs. For example: Department Heads, Slot Technical, Tables, Executive.
• Highly-skilled Non-Gaming: 20-30% of jobs, Department Heads, Facilities, Entertainment, Information Technology Professionals, Surveillance.
Which skills will be required to get these jobs? How can I get these skills?
Such a wide range of jobs will be available; there will have to be a wide range of training opportunities. Right now, colleges and Universities in the region offer programs in accounting, IT, business, and casino and hotel management that will prepare people for jobs in the casino. Food service, culinary arts and hospitality programs are widely offered by community colleges in Massachusetts. But, in order to increase the skills training opportunities for Massachusetts residents, the presidents of all the community colleges in Massachusetts have joined together to form the Massachusetts Casino Career Training Institute (MCCTI). The institute will work directly with casino operators to provide all the needed training for the required skills through community colleges across Massachusetts.
Will dealer, table game and other types of gaming occupation training be available in the region?
Yes, MCCTI and the state’s community colleges are collaborating with the resort casinos to develop training programs that will likely include: Introduction to Casino Games, Blackjack, Craps, Baccarat, Poker, Pai Gow Tiles, Roulette, Pai Gow Poker, etc. MCCTI and the state’s community colleges will also be working with the resort casinos and the slot casino on programs like: Work Readiness and ESL Training/Casino Industry, Customer Service on the Gaming Floor, Slot Machine Repair, Surveillance, etc.
Will I be trained by the casino?
Yes. Casinos will provide employees training on company policies, procedures, and workplace requirements.
Will scholarship or other funds be available to assist me to be trained to work in a dealer, table game or other type of gaming occupation?
The Regional Employment Board, community colleges, and state agencies are collaborating with casino developers to confirm funding support resources.